The transitions specialist works with the transitions manager to plan and execute one or more of the migration projects.
- This position will be responsible for successful migration of specified roles into GCC
- They will work across the team to ensure knowledge sharing and enabling the delivery team to be well prepared for the go live
- Doing the following for their specific projects, under supervision of Transitions Manager
- Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned
- Provide feedback to TM/s on service design & solution documentation
- Coordinate and successfully project manage the transition of processes in scope from the local site/s into the GCC (Manage the transition on site)
- Collaborate with TM/s and local site management
- Monitoring and reporting on transition progress
- Resolving transitions issues, document risks and create mitigation plans
- Providing a link during transition between the GCC Knowledge Capture Team, senior level management, TM, other stakeholders
- Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures)
- Ensure correct application of transition methodology to each transition being managed by the TC
- Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion
- Proven ability to work with different stakeholders, excellent stakeholder management and client handling (domestic & international) skills
- Excellent communication (written and oral) and interpersonal skills
- Proven ability to manage change in a fluid, dynamic and evolving environment
- Track record of excellent project execution / delivery preferred
- Understanding of metrics, process improvements, lean and six sigma would be helpful
- Proficient with MS Office – MS Excel and MS Power point in particular
- 1 to 3 years: Minimum 1-2 years of relevant experience in a similar position (TS/Manager/ Project Manager) in an international SSC or BPO environment
Preferred:
- 3 to 6 years: International experience; Proven track record of conducting or participating in onshore KC , operations expertise in HR/FP/Sales/Mktg for tower alignment