• Support Customer Support team with all initiatives to improve GBS service offerings• Support relationship management with key stakeholders within BU supply chain
• Process customer orders: EDI, Open text and manual, samples, LC, interco and export• Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL• Failure management - re process, cancel and comms to customers, transport and CC• Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats)• End of day reports to make sure all orders are clean• Book in deliveries through separate customer portals or phone customer Goods In or by emails then input into SAP• Order cleansing• Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)• Training and on boarding of new associates
Qualifications• Excellent spoken and written English language knowledge• University degree • Previous exposure to similar role is a plus
