Order Management & Order Fulfilment:• Capture Order (excl. order validation) – Receive standard order details from sales and capture order in the system (standard and promotion order not including samples/ donations)• Change Order – Receive order change request from Sales and update the same in the system• Check pricing• Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)• Conduct Credit Check – Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order• Proactive out-of-stock communication in case of exceptions• Perform stock check and confirm quantities – Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on operational ATP topics with supply planning• Create delivery in the system – Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status• Close unconfirmed orders – Identify undelivered orders and items; Cancel and close the undelivered orders• Optimize and create filler orders - Agreeing with customer if extra order can be created
Manage returns:• Create return delivery and inform sending WH and 3PL about pick up order• Align on issue resolution with customer• Receive notification about return delivery from customer/sales (in rare cases – only large quantity errors, health issues, damages etc.)
Other activities:• Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements• Coordination between call center and departments (in person, by phone, ms teams meetings, email)
Qualifications- Proficiency in English and German
- Previous exposure to similar role is a plus
- Ability to demonstrate good stakeholder management and alignment to external customer needs and expectations
- Excel & Office package knowledge mandatory
- Prior knowledge of SAP ECC or similar ERP is a plus
- Results oriented, able to handle multiple projects within tight deadlines
The ‘Internal Reporting Procedure’ for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab
